Kona Coatings ("Kona Coatings," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.konacoatings.com (the "Website"), request an estimate, contact us, or otherwise interact with Kona Coatings. By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you interact with our Website or contact us.
Information You Provide Directly
Depending on how you interact with us, we may collect:
-First and last name
-Email address
-Phone number
-Property address
-City, state, and ZIP code
-Type of project or service requested
-Information about your garage, basement, patio, commercial property, or other project
-Approximate project size or other project details
-Information you provide when requesting a free estimate
-Any other information you voluntarily submit through our forms or communications
We do not request sensitive personal information through our Website, and you should not submit sensitive personal information through our forms.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically, including:
-IP address
-Browser type
-Device type
-Operating system
-Pages viewed
-Referring website or source
-Date and time of your visit
-General Website usage information
-Other information collected through cookies, pixels, tags, or similar technologies
This information may be used to understand how visitors use our Website, improve our Website, measure advertising performance, and help us provide a better experience.
2. How We Use Your Information
We may use the information we collect to:
-Respond to inquiries and requests
-Provide free estimates
-Contact you regarding a requested service
-Schedule estimates or appointments
-Communicate about your project
-Provide services you request
-Prepare quotes and proposals
-Process payments when applicable
-Manage customer relationships
-Improve our Website, services, and customer experience
-Understand how visitors use our Website
-Measure the effectiveness of our advertising
-Deliver relevant advertising and marketing
-Respond to questions or requests
-Prevent fraud, misuse, or unauthorized activity
-Comply with applicable laws and legal obligations
If you submit your information through an estimate request, you understand that Kona Coatings may contact you by phone, text message, email, or other reasonable means regarding your request.
3. How We Share Your Information
We do not sell your personal information. We may share information with trusted service providers and business partners when reasonably necessary to operate our business, provide services, communicate with customers, or operate our Website and marketing systems.
These may include providers that assist with:
-Website hosting and management
-Customer relationship management
-Lead management
-Scheduling
-Payment processing
-Email and business communications
-Advertising
-Analytics
-Marketing
-Information technology and security
These service providers may process information on our behalf to provide services to Kona Coatings.
We may also disclose information when we believe disclosure is reasonably necessary to:
-Comply with applicable law, regulation, legal process, or governmental request
-Protect the rights, property, or safety of Kona Coatings, our customers, or others
-Detect, prevent, or address fraud, security, or technical issues
-Protect against unauthorized or illegal activity
4. Service Providers and Third-Party Platforms
Kona Coatings uses third-party services to operate portions of our Website, advertising, communications, and customer-management processes.
These may include services such as:
-Webflow — Website hosting and management
-Google — Website analytics, advertising, and related services
-Meta — Advertising and lead-generation services through Facebook and Instagram
-Jobber — Customer relationship management, scheduling, quoting, and related business operations
-Other service providers that may be added as our business operations develop
These companies may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of third-party services when appropriate.
5. Website Forms and Estimate Requests
When you submit a form on our Website, such as a request for a free estimate, the information you provide may be transmitted to Kona Coatings and/or our third-party service providers for the purpose of responding to your request and managing your project. Information submitted through our Website may include your name, phone number, email address, property location, project details, and other information you choose to provide. We use this information to respond to your request and may retain it as reasonably necessary for business, customer-service, recordkeeping, and legal purposes. Webflow supports website forms that collect visitor information and may transmit submissions to third-party services depending on how the site is configured.
6. Phone Calls, Text Messages, and Emails
If you provide your phone number or email address, we may use that information to communicate with you regarding your inquiry, estimate, appointment, project, or other business relationship.
This may include:
-Phone calls
-Text messages
-Emails
-Appointment reminders
-Estimate follow-ups
-Project communications
-Customer-service communications
If you no longer wish to receive non-essential marketing communications, you may request that we stop sending them. You may continue to receive communications that are necessary to fulfill a service you have requested or maintain an existing business relationship.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to support Website functionality, understand Website usage, measure advertising performance, and improve our marketing. Cookies are small data files that may be stored on your device when you visit a website.
Depending on the services installed on our Website, cookies or similar technologies may be used for:
-Essential functionality to help the Website operate properly
-Analytics to understand how visitors use our Website, including which pages are visited and how visitors arrive at our Website
-Advertising to measure performance and help deliver or evaluate advertisements
-Website performance to understand and identify technical issues
You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.Webflow notes that cookies and third-party tracking technologies may be added to sites by the site owner depending on the services and integrations used.
8. Google Analytics and Google Advertising
We may use Google services, including Google Analytics and Google advertising services, to understand Website traffic, measure advertising performance, and improve our marketing. Google may collect information about your interactions with our Website and advertisements through cookies, identifiers, or similar technologies. Google's collection and use of information is governed by Google's applicable policies. You may be able to control certain Google advertising and personalization settings through Google's available privacy and advertising controls.
9. Meta Advertising
Kona Coatings may use Meta advertising services, including Facebook and Instagram advertising, to promote our services and measure the effectiveness of our advertising.
These services may use cookies, pixels, or similar technologies to help us:
-Measure advertising performance
-Understand Website activity
-Reach people who may be interested in our services
-Create or evaluate audiences
-Improve our advertising campaigns
If you submit your information through a Meta lead form or advertisement, the information you provide may be transmitted to Kona Coatings for the purpose of responding to your request. Meta's collection and use of information is governed by Meta's applicable privacy policies and terms.
10. Third-Party Links
Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
11. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect information we collect from unauthorized access, use, alteration, or disclosure. However, no method of transmitting or storing information electronically is completely secure. Accordingly, we cannot guarantee the absolute security of your information.
12. Data Retention
We retain personal information for as long as reasonably necessary to:
-Respond to your inquiry
-Provide requested services
-Maintain customer and business records
-Manage estimates and projects
-Comply with legal, accounting, tax, or regulatory obligations
-Resolve disputes
-Enforce agreements
-Protect our legitimate business interests
The length of time information is retained may vary depending on the nature of the information and the reason it was collected.
13. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
You may contact us to:
Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information where applicable
Ask us to stop using your information for certain marketing purposes
Ask questions about how your information is used
We may need to verify your identity before fulfilling certain requests. Some information may need to be retained when required by law or when reasonably necessary for legitimate business purposes.
14. Marketing Communications
Kona Coatings may use contact information you provide to communicate with you about our services, estimates, promotions, or other relevant information.
You may opt out of marketing communications at any time by:
-Following the unsubscribe instructions in an email;
-Replying to a marketing text with an appropriate opt-out request; or
-Contacting us directly using the information below
Opting out of marketing communications does not necessarily prevent us from sending communications related to an active estimate, appointment, project, transaction, or other service you have requested.
15. Children's Privacy
Our Website and services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through our Website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
16. Do Not Track Signals
Some web browsers offer a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our Website may not respond to such signals. You can control cookies and certain tracking technologies through your browser settings and, where applicable, through third-party privacy or advertising controls.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, or applicable legal requirements. We encourage you to periodically review this page to stay informed about how we handle personal information.
